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Notes from the work.

Short, practical pieces on building products, putting AI to work, and leading teams that ship. 21 posts since 2023.

2026

Benchmarking LLMs for production: what the leaderboards don't tell you

Public leaderboards rank models on tasks that look nothing like yours. Here's how I actually evaluate Claude, OpenAI, and Gemini for production use.

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What founding Ovela taught me that ten years of product management didn't

Product management teaches you how to make a decision well. Founding teaches you what it feels like when there's nobody above you to catch the ones you get wrong.

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2025

How we cut AI running costs by 38% without making the output worse

Benchmarking, routing and caching across four AI products. What actually moved the bill, and what didn't.

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RAG isn't a model problem, it's a retrieval problem

Swap the model all you want, if retrieval hands it the wrong paragraph confidently, no amount of model quality fixes what happens next.

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Free trial or freemium? What doubling paid conversion taught me

Lessons from moving a lifestyle app to freemium and subscriptions, and why onboarding mattered more than price.

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Why concierge beats self-serve for high-stakes decisions

Self-serve won every growth argument I made for years, until I built a product where removing the human was the thing actively costing us trust.

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Don't copy-paste your playbook into a new market

What launching a car marketplace in the UAE and Saudi Arabia taught me about local buying behaviour.

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Migrating off legacy software without breaking the business that runs on it

The real risk in a legacy migration was never the new platform failing. It was the four months in between, where both systems had to be true at once.

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What managing a 17-person AI team taught me about letting go

Scaling from a handful of engineers to a 17-person AI product team meant unlearning the habits that made me good at shipping, personally.

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2024

Building a virtual patient: what medical simulation taught me about trust in AI

Clintwin/Medsim AI isn't a chatbot with a medical skin on it. The entire design brief was about what happens when a model is convincing but wrong.

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Agile stopped being about being agile

Most teams running 'agile' are running the ceremony with the actual agility quietly removed. Here's how to tell, and what to rebuild instead.

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One number, one portfolio: picking a north star across four products

Four AI products, four different markets, one portfolio strategy. The hard part isn't picking a metric per product, it's resisting the urge to.

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Your strategy is only as good as your execution

The decision to go freemium took an afternoon. Making it work took a rebuilt product, forty interviews, and a year.

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What I look for when hiring a PM who's never been one

The best PM hire I ever made had never held the title. The signal I was actually looking for doesn't show up on a resume at all.

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Stop scoring your roadmap. Start arguing about strategy.

Scoring frameworks don't resolve prioritization debates. They just launder someone's opinion through a formula that looks objective.

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2023

Why 40 customer interviews beat one survey of 4,000 people

Surveys scale. Interviews don't. For the decisions that actually matter, that trade-off runs the wrong way more often than product teams admit.

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Product-led growth only works if the product actually leads

PLG became a label teams reach for before they've done the one thing it actually requires: letting the product sell itself.

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What shipping an MVP in under 90 days actually requires you to cut

The hard part of a 90-day MVP was never the 90 days. It was agreeing, out loud, on what we were willing to be embarrassed about at launch.

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Design thinking works better as a loop than a funnel

The five stages of design thinking were never meant to run once, start to finish. Treating them that way is where most teams get stuck.

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From business analyst to product manager: the move nobody tells you how to make

Nobody hands you a product manager title. You just start doing the job, badly at first, until someone notices you already are one.

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The CIRCLES method isn't just an interview trick

The interview-prep framework everyone memorizes and almost nobody uses on the job, until you actually try it.

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